21
June
Designing for AI: beyond the chatbot by Ridhima Gupta UX Collective
Chatbot Design: 12 Tips For an Effective User-Bot Experience When planning a chatbot, the conversation designer must create and build all of the paths the user could take to reach the end goal (like getting a quote, calling a phone number, buying something). Some users may need more hand holding, some may try their best to get the bot to “fail.” This is like a choose your own adventure book or a video game, not a tv show. It’s nonlinear, and